Frequently Asked Questions (FAQ)

General:

1. How old do you have to be to play at Clubmeter?
There is a minimum age of 18 for playing at Clubmeter.

2. Are the games fair?
The winning combinations are determined using a random number generator. This is a hardware device that generates totally random numbers. It cannot be influenced externally in any way. The payout percentage complies with the legal regulations applicable to (real) fruit machines in the Netherlands. We are convinced that this means we can provide something that people will keep on coming back to.

3. Is my data protected?
Clubmeter has taken various steps to ensure the security of your personal data. Your information is stored and kept on a secure network in encrypted form. Only a very limited number of employees have access. Clubmeter will not permit anyone else to see your personal details and bank account information. These details will never be disclosed to a third party.

4. When is the Club Jackpot paid out?
Every time you spin the reels in the basic game of the Club 0900 or Jokers Gold fruit machine, there is a chance of the Club Jackpot paying out. The higher the jackpot becomes, the greater the chance of it paying out. The jackpot turns up at a purely random moment; it makes no difference whether the player receiving it has been playing a lot or a little. But of course, the players who play more often have a greater chance of hitting the Club Jackpot. There are two possible jackpot prizes: either a small jackpot of £500 or the entire amount in the Club Jackpot, which can run to many thousands of pounds.

5. Are there going to be more games soon?
You bet. Clubmeter will regularly be introducing new games and new variants on existing games.

Technical:

1. What kind of PC do I need? All I get is a black screen!
For Clubmeter, you need a computer that you can use to connect to the Internet. The computer will also need to have a browser that supports Flash version 5. This means that you can play Clubmeter's games under any operating system that supports Flash version 5, not just Windows. If you only get to see a black screen, then you've probably got a very old version of the Flash plug-in.

2. Where can I download Flash?
You can download the most recent version of Flash from: http://www.macromedia.com/go/getflashplayer/

3. Do I have to download any software before being able to play at Clubmeter?
As long as you have installed Flash Player version 5 or higher, you don't need to install any other software to be able to play.

4. Are the username and the password case-sensitive?
The password is case-sensitive, but the username isn't.

5. I've forgotten my password. What should I do now?
On the website, under the option Play now, there is a link called Lost password? If you click this, then you can enter your email address and your password will be sent to you by mail. Use the email address you gave when you registered. You'll soon be able to log in again.

6. Can I play from different locations using just the one account?
Yes. Since we don't install any software on your computer, you can play using your own account from any computer with an Internet connection. However, you can't play more than one game at the same time using your account.

7. What happens to my bet if the Internet connection is broken during a game?
If the connection is broken, then situation in your game is frozen. Your bet and your winnings remain intact. As soon as you're online again, you can finish the game.

8. It keeps telling me that my IP address is blocked. Why? What do I do?
This can be caused by too many attempts to log in using an incorrect password. Just send an email to support-uk@clubmeter.com and we'll make sure you're able to log in again quickly.

I've read through the whole list, but I can't find my question there, or the answer doesn't help me get any further.
You can always send an email to support-uk@clubmeter.com. If you've already got an account, then remember to include your username, so that we can help you out as quickly as possible.